Built for the whole lifecycle of a customer inquiry
From the first field a shopper fills in to the reply they get back.
6 templates, 30 field types, zero code
Start from a template built for a real use case, or drag fields onto a blank canvas. Shopify-native pickers are the part generic form builders can't copy.
- Product, collection, order, and customer pickers — no manual order-number typing
- Conditional logic and multi-step forms on Pro
- Every template ships with honeypot and rate limiting already on
Every field a Shopify contact form actually needs
Basic inputs cover the obvious cases. The Shopify-native fields are the genuine differentiator versus generic form builders.
- 9 advanced field types: address, rating, signature, file upload, rich text, colour
- 4 Shopify-native fields that read your store's real data
- Order lookup never exposes order data the visitor didn't already know
Basic · 7
Choice · 6
Date & time · 2
Advanced · 9
Shopify-native · 4
A widget that disappears into your theme
The Contactly widget renders inside a Shadow DOM, stays under 15KB gzipped, and inherits your theme's fonts and colors automatically.
- 5 display types: inline, popup, slide-in, floating button, sticky bar
- Styled with CSS custom properties, never !important overrides
- Two one-time setup steps: turn on the embed, add the block
AI drafts. You send.
Contactly's AI drafts replies, rewrites tone, and translates on request — but nothing reaches a customer without a person approving it first.
- One-line summaries and intent/sentiment tags on every submission
- Rewrite for tone, or translate a reply on demand
- AI credits meter usage per plan; unused credits don't roll over
AI draft reply
"Hi Jordan — yes, our wholesale pricing starts at 50 units. I'll send the tiered price sheet and current lead times right after this…"
Protection that's never behind a paywall
Spam and abuse protection ships free on every plan, including Free, because trust and safety shouldn't be an upgrade.
- Honeypot fields and time-trap detection, on by default
- Rule and AI spam scoring, targeting greater than 98% precision
- Optional CAPTCHA: Turnstile, reCAPTCHA, or hCaptcha
Send data where your team already works
Connect Contactly to the tools your store already runs on.
- Slack notifications for new conversations
- Google Sheets, Klaviyo, and Mailchimp sync (Pro)
- Outbound webhooks and a public REST/GraphQL API (Plus)
Trust, built in
Your next storefront question is on its way in.
Install Contactly and have your first form live in under two minutes.
Install on Shopify