Open your theme editor and confirm the Contactly embed is turned on — it loads the scripts that power every form, but adds nothing visible until a form block is placed. Most issues are the embed getting disabled after a theme change.

Open Contactly from your Shopify admin. The setup guide walks through the two one-time steps — turning on the embed and adding the block — usually under two minutes.

All billing runs through Shopify's billing system. Check the Plan page inside Contactly for your current tier, usage, and upgrade options — or email us and we'll help directly.